faq

Frequently Asked Questions (FAQ)

What is WebTro?

WebTro is a UK-based online technology store specializing in Gaming PCs, Gaming Laptops, Business Laptops, PC Components, Gaming Accessories, Monitors, Cooling Solutions, Power Supplies, and Custom PC Builds. We help gamers, professionals, students, and businesses find reliable technology at competitive prices.

Do you deliver across the UK?

Yes. We offer delivery throughout the United Kingdom. Delivery times may vary depending on product availability and your location.

Are your Gaming PCs ready to use?

Yes. Our Gaming PCs are professionally assembled, tested, and supplied with Windows pre-installed where specified. Simply connect your monitor, keyboard, and mouse to get started.

Can I customise a Gaming PC before ordering?

Yes. We offer custom PC build options on selected systems. If you require different specifications such as more RAM, larger SSD storage, upgraded graphics cards, or additional cooling, please contact us before placing your order.

Do your PCs come with Windows installed?

Most of our Gaming PCs and Business PCs include Windows 11 Pro or Windows 11 Home, depending on the product specification. Please check the product description for details.

Do you sell refurbished laptops?

Yes. We offer selected refurbished and professionally tested business laptops from trusted brands including Dell, Lenovo, and HP. Each product listing clearly indicates specifications and condition details.

Are your products covered by a warranty?

Yes. Warranty coverage varies by product and manufacturer. Please refer to the product page for warranty information or contact our support team for specific details.

What payment methods do you accept?

We accept secure online payments through major payment methods available at checkout, including debit cards, credit cards, PayPal, and other supported payment gateways.

How can I track my order?

Once your order has been dispatched, you will receive tracking information via email so you can monitor your delivery progress.

Can I return a product?

Yes. If you receive a faulty, damaged, or incorrect item, please contact our support team as soon as possible. Our team will guide you through the return or replacement process according to our return policy.

Do you sell PC components separately?

Yes. We stock a wide range of PC components including:

  • Gaming Cases
  • Power Supplies
  • CPU Coolers
  • RGB Components
  • Gaming Peripherals
  • Monitors
  • Accessories

Can I upgrade my Gaming PC in the future?

Absolutely. Most of our Gaming PCs are built using industry-standard components, making future upgrades such as RAM, SSD storage, graphics cards, and cooling solutions straightforward.

Do you offer Gaming PC bundles?

Yes. We offer gaming bundles that may include keyboards, mice, headsets, speakers, and other gaming accessories. Availability varies by product and promotion.

Which Gaming PC should I choose?

The right Gaming PC depends on your budget and gaming requirements:

  • Entry-Level Gaming: Esports titles such as Valorant, Fortnite, and Minecraft.
  • Mid-Range Gaming: Smooth 1080p and 1440p gaming.
  • High-End Gaming: Demanding AAA titles, streaming, content creation, and competitive gaming.

If you're unsure, our team can help recommend the best system for your needs.

Are your Gaming PCs suitable for streaming and content creation?

Many of our systems are ideal for streaming, video editing, content creation, graphic design, and productivity tasks. Check individual product specifications for recommended use cases.

Why choose WebTro?

  • UK-based technology retailer
  • Wide range of Gaming PCs and components
  • Competitive pricing
  • Secure online shopping
  • Fast UK delivery
  • Quality-tested products
  • Friendly customer support
  • Custom PC build options available

How can I contact WebTro?

You can contact our support team through our Contact Us page, email, or social media channels. We are happy to assist with product recommendations, order enquiries, technical questions, and after-sales support.